Course Objectives

• Decide when to engage in a negotiation and when to ignore the negotiation option
• Plan the content of any negotiation
• Recognize the Stages of negotiation and determine appropriate behavior to utilize in each stage
• Develop an appropriate strategy to use during negotiation
• Adjust his own communication styles to achieve desired results
• Use of popular ploys and tactics
• Understand the role culture plays in negotiation

Who Can Benefit

• Senior and middle managers, technical specialists, project managers, engineers, sales people, customer service staff and anyone who needs to resolve differences and maximize outcomes in any situation

Course content

• Introduction to the Negotiation Process
• Planning the Content of Negotiation
• Negotiation Stages
• Communication Styles
• Persuasion
• Strategies for Negotiation
• Negotiating with a Team
• Negotiation Ploys and Tactics
• Bringing It All Together

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