Advanced Telephone Skills

Course Objectives

  • This Professional Telephone Skills Course will give you the skills and techniques to ensure everyone you speak with is satisfied after hanging up the phone.

Who Can Benefit

  • Anyone who deals with customers on the telephone

Course Outline

  • The importance of first impressions
  • How to come across as helpful and interested as possible; incoming calls
  • Listening to customers to find out what they really want
  • Tips on how to professionally handle complaints
  • How to re-route calls and handle a switchboard
  • Remaining calm under pressure
  • How to deal with difficult or impatient clients as well as delays
  • Outgoing calls
  • How to plan your call so you stick to your main goal
  • Tips on how to take relevant notes to help you in future calls
  • Learn how to be familiar and friendly with existing customers; learn their name, note their usual work and lunch pattern
  •  

Code Courses Title Date Venue Price Request
OP02 Advanced Telephone Skills
14 Apr to 18 Apr 2018 Istanbul contact us
12 Aug to 16 Aug 2018 Sharm El-Sheikh contact us
14 Oct to 18 Oct 2018 cairo contact us
09 Dec to 13 Dec 2018 Dubai contact us

© 2017 Powered by http://www.pioneereg.net