Quality Customer Service For Supervisors And Managers

Course Objectives.

  • Understand Costs of satisfaction vs. unsatisfaction
  • Lead Change as a tool for leading teamwork and motivating customers
  • Create Supportive, less stressed work environment
  • Customer-oriented leadership

Who Can Benefit?

  • Supervisors and managers who lead a customer service team

Course Outline

  • What is Quality Customer service;
  •  Developing targets and processes
  • Allocating priorities
  • Costs of Customer Satisfaction vs. Dissatisfaction
  • Change as a Tool for Leading Teamwork and Motivating Customers
  • Supportive, Less Stressed Work Environment
  • Customer-Oriented Leadership

 

Code Courses Title Date Venue Price Request
MK03 Quality Customer Service For Supervisors And Managers
06 May to 10 May 2018 Sharm El-Sheikh contact us
07 Jul to 11 Jul 2018 Dubai contact us
07 Oct to 11 Oct 2018 cairo contact us
02 Dec to 06 Dec 2018 Istanbul contact us

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