Advanced Concepts In Total Quality Management

Course Objective.

  • Identify or Define.
    • Quality
    • Malcolm Baldrige National Quality Award
    • ISO International Quality Standards
    • Demings, Juran, and Crosby
    • Taguchi Concepts
  • Explain.
    • Why quality is important
    • Total Quality Management (TQM)
    • Pareto charts
    • Process charts
    • Quality robust products
    • Inspection

Who Can Benefit?

  • Office administrators
  • Supervisors of clerical and administrative staff
  • Executive secretaries and Personal Assistants.

Course Outline.

  • Quality and Strategy
  • Defining Quality
  • Implications of Quality
  • Malcolm Baldrige National Quality Award
  • Cost of Quality (COQ)
  • International Quality Standards
  • ISO 9000
  • ISO14000
  • Total Quality Management
  • Continuous Improvement
  • Employee Empowerment
  • Benchmarking
  • Just-in-Time (JIT)
  • Taguchi Concepts
  • Knowledge of TQM Tools
  • Tools of TQM
  • Check sheets
  • Scatter Diagrams
  • Cause-and-Effect Diagram
  • Pareto Charts
  • Flow Charts
  • Histograms
  • Statistical Process Control (SPC)
  • The Role Of Inspection
  • When and Where to Inspect
  • Source Inspection
  • Service Industry Inspection
  • Inspection of Attributes vs. Variables
  • TQM in Services

 

Code Courses Title Date Venue Price Request
MK05 Advanced Concepts In Total Quality Management
17 Feb to 21 Feb 2018 Sharm El-Sheikh contact us
19 May to 23 May 2018 cairo contact us
11 Aug to 15 Aug 2018 Dubai contact us
10 Nov to 14 Nov 2018 Istanbul contact us

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