Advanced Concepts In Total Quality Management

Course Objective.

  • Identify or Define.
    • Quality
    • Malcolm Baldrige National Quality Award
    • ISO International Quality Standards
    • Demings, Juran, and Crosby
    • Taguchi Concepts
  • Explain.
    • Why quality is important
    • Total Quality Management (TQM)
    • Pareto charts
    • Process charts
    • Quality robust products
    • Inspection

Who Can Benefit?

  • Office administrators
  • Supervisors of clerical and administrative staff
  • Executive secretaries and Personal Assistants.

Course Outline.

  • Quality and Strategy
  • Defining Quality
  • Implications of Quality
  • Malcolm Baldrige National Quality Award
  • Cost of Quality (COQ)
  • International Quality Standards
  • ISO 9000
  • ISO14000
  • Total Quality Management
  • Continuous Improvement
  • Employee Empowerment
  • Benchmarking
  • Just-in-Time (JIT)
  • Taguchi Concepts
  • Knowledge of TQM Tools
  • Tools of TQM
  • Check sheets
  • Scatter Diagrams
  • Cause-and-Effect Diagram
  • Pareto Charts
  • Flow Charts
  • Histograms
  • Statistical Process Control (SPC)
  • The Role Of Inspection
  • When and Where to Inspect
  • Source Inspection
  • Service Industry Inspection
  • Inspection of Attributes vs. Variables
  • TQM in Services

 

Code Courses Title Date Venue Price Request
MK05 Advanced Concepts In Total Quality Management
19 May to 23 May 2018 cairo contact us
11 Aug to 15 Aug 2018 Dubai contact us
10 Nov to 14 Nov 2018 Istanbul contact us

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