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  • Advanced Concepts In Total Quality Management

    Course Objective.

    • Identify or Define.
      • Quality
      • Malcolm Baldrige National Quality Award
      • ISO International Quality Standards
      • Demings, Juran, and Crosby
      • Taguchi Concepts
    • Explain.
      • Why quality is important
      • Total Quality Management (TQM)
      • Pareto charts
      • Process charts
      • Quality robust products
      • Inspection

    Who Can Benefit?

    • Office administrators
    • Supervisors of clerical and administrative staff
    • Executive secretaries and Personal Assistants.

    Course Outline.

    • Quality and Strategy
    • Defining Quality
    • Implications of Quality
    • Malcolm Baldrige National Quality Award
    • Cost of Quality (COQ)
    • International Quality Standards
    • ISO 9000
    • ISO14000
    • Total Quality Management
    • Continuous Improvement
    • Employee Empowerment
    • Benchmarking
    • Just-in-Time (JIT)
    • Taguchi Concepts
    • Knowledge of TQM Tools
    • Tools of TQM
    • Check sheets
    • Scatter Diagrams
    • Cause-and-Effect Diagram
    • Pareto Charts
    • Flow Charts
    • Histograms
    • Statistical Process Control (SPC)
    • The Role Of Inspection
    • When and Where to Inspect
    • Source Inspection
    • Service Industry Inspection
    • Inspection of Attributes vs. Variables
    • TQM in Services

     

    Code Courses Title Date Venue Price Request
    MK05 Advanced Concepts In Total Quality Management
    11 Feb to 15 Feb 2024 cairo Contact-us
    12 May to 16 May 2024 Istanbul Contact-us
    08 Sep to 12 Sep 2024 KSA -Al-khobar Contact-us
    17 Nov to 21 Nov 2024 cairo Contact-us

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