Course Objectives:

• Adopt a writing style that meets the expectations of the reader
• Communicate clearly and concisely
• Show a positive and professional image

Who Can Benefit?

• Those who have to write emails, letters, memos, minutes, reports, proposals or other business correspondence as part of their job and they would like to improve their writing skills.
• Those who need to know how to improve their writing skills and how to achieve the right result from their written correspondence.

Course Outline:

• Communication: An Overview
• General writing concepts
• Introduction that invite reader interest
• Formats and styles for letters, memos, e-mails and reports
• Errors that rob the writing style of its professionalism
• Choosing the appropriate tone and manner
• What does it mean to write effectively?
• Good writing, vs. effective writing
• The 12 Cs of effective writing
• Organizing ideas into effective formats
• Uses & Benefits of Diagrams in Report Preparation
  • Use of influence diagrams to show cause & effect
  • Use of system diagrams to evaluate processes
  • Use of bar charts for project planning
  • Use of network analysis for complex projects
  • Use of flow charts for process improvements
  • Use of methods study to analyze tasks
  • Use of statistical techniques to assess priorities
  • Use of histograms to demonstrate data
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