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  • The Art Of Dealing With Others

    Course outline

    • Good Manager, Bad Manager - What Do You Want to Be?
    • What can sabotage achieving success in a supervisory role
    • Techniques for gaining the respect of former coworkers and setting appropriate boundaries
    • Importance
    • Elements ,Methods
    • Obstacles
    • How to Recognize your Communication Ability
    • How to adjust and coach for better communication
    • The Process of Verbal Communication
    • Definitions and barriers
    • Verbal and non-verbal Behavior
    • One-way versus two-way Communication
    • The Importance of Listening
    • Listening Versus Hearing
    • Ten Tips to improve Listening Skills
    • Dealing with Different Personalities:
    • Ways to Cultivate Relationship and Resolve Conflict
    • Identify the types of difficult people
    • Understand why difficult people are difficult
    • Deal with difficult people
    • Use your communication skills to:
      • Control your behavior
      • Select appropriate ways of behaving
      • Influence others behavior
      • Give and receive feedback
      • Improve performance and manage
      • Carry out disciplinary procedures and interviews
      • Action plan of how to deal

    Who Can Benefit?

    • Those who want to improve their communication skills, analysts, customer service and support personnel, & managers

    Code Courses Title Date Venue Price Request
    CM03 The Art Of Dealing With Others
    04 Feb to 08 Feb 2024 cairo Contact-us
    14 Apr to 18 Apr 2024 KSA -Al-khobar Contact-us
    15 Jun to 19 Jun 2024 cairo Contact-us
    10 Aug to 14 Aug 2024 Istanbul Contact-us

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