Course Objectives:

• Explain how coaching is directed toward improving day-to-day job performance
• Play the counselor role throughout the organization
• Define the mentoring concept
• Explain how to match mentors & mentees

Course Outlines:

• Coaching as a problem–solving  tool directed toward improving day-to-day job  performance
• The role of a coach and the basic skills needed
• The coaching model  ( A 7-step guide for conducting a coaching meeting)
• A results – based counseling framework
• How individuals can affect counseling patterns
• The ins & outs of effective counseling
• Mentoring
• Formal Vs informal mentorship
• Purposes of mentoring programs
• How to match mentors and mentees

Who Can Benefit?

• Employees
•  managers

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