Course Objectives:

• Understand the Service Lifecycle
• Master Terminology
• Recognize Value 

Course outlines:

•  Introduction to ITIL v3
• What is Service Management?
• What is ITIL?
• Service Desk
• Service Strategy
• Service Design
• Service Transition
• Service Operation
•  Service Level Management
• IT Service Continuity Management
•  Continual Service Improvement
•  Process Cross Reference
•  Qualifications & Related Standards
• Further Guidance and Contact Points
• Best Practice within ITIL
• Financial Management For IT Services
• Availability  & Capacity Management
• Incident & Problem & Configuration Management
• Change & Release Management
•  About the Partnership
• prepared to take the Foundation Certificate
•  ITIL v3 exam details
•  How come and ways to answer
•  ITIL v3 models exam

Who Can Benefit?

• IT Professionals
• Service Desk/Help Desk Staff and Analysts
• IT Managers
• Business Owners and Non-IT Professionals

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