Course Objectives:

• Understand of the philosophy of TQM
• Understand cost of quality concepts
• Understand how to use the quality management system in all parts of his organization
• Understand quality improvement process
• Understand Basic quality methods (check sheets, cause and effect diagrams, Pareto diagrams)

Course Outlines:

• The World of Quality Management
  • The Philosophy of Quality
  • The Structure of Quality
  • Quality systems
  • The Norm ISO 9000:2000
  • The impact of KAIZEN
  • The TQM Approach
• The philosophy and underlying principles of TQM.
• The key elements of TQM
  • Tools and Methods
  •  The Economy of Quality Management
  • The approach
  • The Documentation
• Quality Management and Leadership
  • Responsibilities and Structures
  • Audits
  • Goals and Approaches
  • Audits and their variations
•  Checklists and Tools
• Conducting Audits
  • The Expert Focus
  • The Psychological Approach
  • The Leaders Challenge
• Reports and Communication
  • Reporting to the Management
  • Correctional Steps
  • Follow up
  • Communication to the Staff - Shop floor

Who Can Benefit?

• Individuals aspiring to careers in quality assurance
• quality management, executives and managers who recognize the need to change and improve the quality performance of their organizations

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