Course objectives:

• Gathers relevant information to fully understand problems
• Applies accurate logic to facts, detects inaccuracies or flaws in reasoning
• Applies appropriate knowledge and cross functional resources in addressing issues
• Considers alternatives and chooses the best, workable solution (considers pros and cons, tradeoffs, timing, available resources)
• Generates alternative ideas, showing innovative thinking
• Balances analysis with decisiveness to make effective decisions

Course outlines:

• Sharpen your research and analytical thinking skills.
• Research techniques - formal and informal research.
• Understand how to find and define the “real” problem.
• Learn what questions to ask to identify a problem and make good decisions.
• Introduction to Problem Solving
  • Defining the Problem
  • Approaching the Problem Professionally
  • Discover how to record and document information.
  • Learn a professional approach to problem solving.
  • Sources and Credibility
  • Understanding Charts and Graphs
  • Research Overview
  • Introduction to Written Surveys
• Discover the test that you can give experts to ensure that they have credibility.
• Learn the difference between qualitative and quantitative research.
• Working with others can increase your ability to find solutions.
• Using Information from Written Surveys
• Research methods.
  • The Interview
  • Direct Observation
  • Reading a Source
  • Examining a Site
  • Compiling Information
  • Analyzing Information
• Leadership staff who responsible for analytically based support of decision-making, design and implementation of solutions.

Who can benefit?

• Analysts and Business Planners
• Project and Operations Managers

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