Course Objectives:

• Understand customer-driven strategies
• Understand the key responsibilities of a service
• Enhance skills in service management.
• Enhance problem-solving and decision-making
• Improve communication and coordination between different departments.
• Understand service operations and process management
• focus on creating customer value throughout entire service organization
• Gain crucial insights into emerging service operation and supply chain topics
• Reinforce the key points with up-to-date case studies.
• Implement best practices for service quality and efficiency.
• Identify Ethical challenges
• Gain knowledge of Service productivity

Course Outlines:

• Understanding Services
• The Important Role Services Play In An Economy
• Fundamentals of Service Management
• Strategic Planning and Problem-Solving In-Service Management
• Enhancing Efficieney and Communication in Service Operations
• The Nature Of Services And Service Encounters
• Customers: The Focus Of Service Management
• Globalization Of Services
• Service Strategy & Competitiveness
• Ethical Challenges In Service Management
• Building The Service System
• Technology & Its Impact On Services & Their Management
• Design And Development Of Services & Service Delivery Systems
• Supply Chains In Services & Their Management
• Locating Facilities And Designing Their Layout
• Operating The Service System
• Managing Demand & Supply In Services
• Supplement Queuing & Simulation
• Service Quality & Continuous Improvement
• Supplement Tools & Techniques Of Total Quality Management
• Service Productivity And Measurement Of Performance
• Management Of Public & Private Nonprofit Service Organizations
• Tools & Techniques For Managing Service Operations
• Forecasting Dem& For Services
• Vehicle Routing & Scheduling
• Project Management
• Service Inventory
• Applications For Services

Who Can Benefit?

• Managers, Officer & Staff of the Services Department

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